Costs, licensing, consumer protection Privacy, self-custody, censorship resistance

Phemex

Phemex

3.7/5 1.2/5
Taker fee 0.06%

Data verified on unchanged since the sources

Worth it if you trade spot at high volume and subscribe to Premium: it zeroes spot fees, with an ex-Morgan Stanley team and 10M+ users.

Avoid it if you are in the US (not covered) or won't pay a subscription: 0% spot applies only with the Premium plan.

An exchange founded by an ex-Morgan Stanley team, with over 10 million users and 0% spot fees. The zero spot fee requires a $9.99/month Premium subscription, however, and the platform is unavailable in the United States.

73
Transparency: Medium
73/100 · see methodology
73
Data exposure: Medium
73/100 · lower is better for sovereignty · methodology

Data & conditions

Maker / Taker fee 0.01% / 0.06%
Markets Spot + Derivatives
Max leverage 100×
Supported assets 300+
Trading pairs 600+
24h volume $2B
Fiat on-ramp Yes
Deposit methods SEPA, SEPA Instant, SWIFT, Bank wire transfer, Credit/Debit card, Apple Pay, Google Pay, Crypto deposit
Geo restrictions US, GB, CA-ON, CA-QC, CA-AB, CA-SK, AE, AU, CN, HK, IN, ZA, IR, KP, SY, CU, VE
Fund custody Custodial (platform holds funds)
KYC Full
Supported countries APAC, EEA · 60+ countries
Regulator FinCEN, Lithuania FCIS, Poland
Segment B2C
MiCA / License status VASP Registrazione Singapore

Strengths

  • 0% fee spot (Premium); ex-Morgan Stanley team; 10M+ users.
  • No notable sovereignty advantage documented.

Weaknesses

  • 0% spot only with abbonamento; no USA.
  • Custodial: the platform holds your funds and can freeze or lose them.
  • Full KYC required: verified identity, zero pseudonymity.
  • Subject to regulation (Registrazione Singapore): reporting to authorities and freezes on order.
  • Geographic restrictions (US, GB, CA-ON, CA-QC, CA-AB, CA-SK, AE, AU, CN, HK, IN, ZA, IR, KP, SY, CU, VE).

Verdict

B D ★ 3.7/5 ★ 1.2/5

The positive score reflects a serious platform: founded by an ex-Morgan Stanley team, over 10 million users and very low fees (0.06% taker, 0.01% maker). The asterisk holding the score back is that 0% spot requires the $9.99/month Premium subscription, plus unavailability in the US; regulation rests on a Singapore registration. It is available in Italy.

For the crypto-native, Phemex remains a custodial with full KYC: aggressive fees don't buy sovereignty, because the keys are never the user's and anonymity is ruled out. Leverage up to 100x on derivatives speaks to speculators, not to anyone seeking self-custody, privacy or censorship resistance.

Privacy & anonymity 30% 0.8
Fund control 20% 0.0
Censorship resistance 20% 1.5
Costs 10% 4.4

Promp's editorial rating based on real fees and net annual cost. Promp reviews third-party products independently.

"Sovereignty" rating: score computed on privacy/anonymity (30%), fund control (20%), censorship resistance (20%), trustless/auditability (20%) and costs (10%). Same data, different weights.

Reputation

What happened to people who used Phemex, and what users say. External signals: they do not feed the promp.it rating.

Incidents & regulatory actions

Notable incidents

Documented events with consequences still open. Each entry carries a source and a date.

  1. Hack / funds theft Critical $69M ● open

    Hot wallet keys compromised: sixteen hot wallets drained across sixteen blockchains in a matter of hours, withdrawals suspended for three days. Phemex has never published a figure of its own — independent estimates range from 29 to over 85 million dollars

    On **23 January 2025 at 11:30 UTC** Phemex detected «unusual activity» in its hot wallets. Those are the company's own words, from the official statement carrying the timeline (`phemex.com/announcements/phemex-hot-wallet-security-incident-update-and-timeline`). The attacker drained **sixteen hot wallets across sixteen different blockchains**, including Ethereum, Solana, XRP and Bitcoin, in a way the analyses describe as systematic: **highest-value tokens first, and immediate conversion of freezable assets into ones that cannot be frozen** — maximising the haul while minimising any chance of recovery. The cause given by **Halborn**'s analysis is **private key compromise**, most likely from centralised storage: it is the only hypothesis that explains why all sixteen wallets fell the same way. ⚠️ **The amount is the most delicate part of this entry and should be read for what it is.** Phemex has **never published a figure of its own**, neither then nor since. Every estimate comes from third parties and they rose over the days: **~29 million** in the first hours, **69.1 million** according to **PeckShield** (which on 24 January breaks it down as $17M on Solana, $13M in XRP, $5.3M in Bitcoin), **73 million** in Halborn's analysis, **at least 85 million** in the count by MetaMask's **Taylor Monahan**. `importo_usd` carries PeckShield's figure, as the measurement of an identified forensic party and the most widely cited one; the full range stays written here because a single number, on a fact where the company says nothing, would be false precision. **What Phemex did, with the dates from its own statement:** deposits and withdrawals suspended on almost all chains on **23 January at 15:13 UTC**; gradual reopening with manual approval from **24 January** (ETH, USDT and USDC on Ethereum), then **25 January** (Bitcoin, then SOL/USDC/USDT on Solana), then **26 January** (Arbitrum, Optimism, BSC, Polygon, Base); **all withdrawals restored by February 2025**. CEO **Federico Variola** publicly confirmed the episode, calling it «sophisticated», and stated that **cold wallets were not touched**. Phemex also did something rare in comparable cases: it **published a Proof of Reserves** right after the attack to show solvency, and in its statement writes that it has «sufficient asset reserves» and that «user funds are always safe». **Why `risolto` stays `false` on a twenty-month-old fact.** Not because the service is frozen — it has been fully operational since February 2025 — but because the three things that would close the case never arrived: **the funds were never recovered**, Phemex **committed** to reimbursing affected users without any public confirmation that reimbursements were completed (and a promise of reimbursement is not a reimbursement), and **there is no final accounting and no technical post-mortem** from the company. On attribution, finally, no confirmation: the analyses point to the North Korean **Lazarus** group based on the modus operandi, but that is an analysts' hypothesis, not an official attribution, and it stays one on this card. `in_corso` is `false`: nothing is happening right now.

    ↗ source

verified on

Public reviews

4.4/5 3,035 reviews
  • App Store ↗ 4.7/5 2,759 reviews

    'Phemex: Buy Crypto & Stocks' app (trackId 1499601684), US storefront via itunes lookup.

  • Trustpilot ↗ 2.0/5 276 reviews

    TrustScore rated 'Poor' on Trustpilot UK domain.

Weighted average across 2 public review platforms (3,035 reviews in total), weighted by volume. This is not our rating: it is those platforms’ average.

FAQ

What are Phemex's fees?

On Phemex, spot fees are maker 0.01% / taker 0.06%. They drop with monthly volume and VIP tier.

Is Phemex regulated in Europe?

Regulatory status of Phemex: Registrazione Singapore. Licence: VASP.

Does Phemex publish Proof of Reserves?

Phemex publishes Proof of Reserves. No third-party reserve audit is documented. Reserve transparency is a critical factor after the FTX collapse.

Can I send transfers to third-party IBANs from Phemex?

No, Phemex is an exchange and does not allow transfers to third-party IBANs: fiat withdrawals return to a bank account in your own name.

Does Phemex support derivatives and futures?

Phemex offers derivatives trading, with up to 100x leverage.

Sources

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Update history

✓ Terms unchanged since Jun 1, 2026

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